FAQs
How to place an order?
Visit our website, choose the product, and send us a photo. We will provide you with a price quote, and then you can decide on your final order.
Please send us the final product photo along with the size, and we will guide you step by step to complete the order.
When you are ready to order, please contact us via WhatsApp.
What if the product I want is not listed on your website?
No problem. Just send us a photo, and we can help you source almost any designer brand item.
Out of stock items
If your order includes multiple products and one (or more) is out of stock, we will either ship the available items first or issue a refund for the out-of-stock product(s) to your original payment method.
Order cancellation
If you have already placed an order and wish to cancel it, please contact our customer service as soon as possible. However, if your order has already been shipped, we won’t be able to cancel it. Thank you for your understanding.
Shipping time and cost
We provide worldwide delivery for all orders. We will help you choose the best shipping method and provide a reliable tracking system so you can always know where your package is.
We usually ship with USPS, FedEx, or DHL. Delivery takes 7–14 days (very safe, with no extra fees).
Purchase guarantee
After your payment is completed, we will provide quality inspection photos and videos within about three business days (depending on the product) so you can personally confirm the quality.
If you are satisfied, we will ship immediately, and you can expect delivery within 7–14 business days. If you are not satisfied, you may request a refund or replacement.
Additionally, if your package is held by customs, we will resend it to ensure you receive your order successfully.
